Sunday, 22 April 2018 21:15

Smart Leaders stay close to their Critics

Written by Charles Stone

MEN WANTED FOR HAZARDOUS JOURNEY. SMALL WAGES, BITTER COLD, LONG MONTHS OF COMPLETE DARKNESS, CONSTANT DANGER, SAFE RETURN DOUBTFUL. HONOUR AND RECOGNITION IN CASE OF SUCCESS. Little did those accepted for this job out of the thousands who applied realize how true those words would eventually become.

Ernest Shackleton, a well-known explorer in the early 1900s, placed this ad in 1915 to recruit a team for his third attempt to cross the continent of Antarctica. In August of that year, he set sail with his recruits in the ship Endurance, named after his family motto: “By endurance, we conquer.” Three months later they arrived at South Georgia Island in the southern Atlantic to begin their thousand-mile trek to the Antarctic Peninsula, a trip expected to take 120 days.

More than a year earlier, Vilhjalmur Stefansson had led a different expedition to explore the Arctic in their ship, the Karluk. Both ships endured similar fates in their respective voyages. Dennis Perkins recorded these words about Shackleton’s Antarctic expedition:

The masts toppled and the sides were stove in, as shards of ice ripped the strong timbers to shreds. Frank Wild made a last tour of the dying vessel and found two crewmembers in the forecastle, fast asleep after their exhausting labor at the bilge pumps. He said, “She’s going, boys, I think it’s time to get off.” ( N. T. Perkins, Leading on the Edge, New York: AMACOM, 2000, p. 6.)

Both expeditions, a year apart, had been gripped in an icy vice that crushed their respective ships, forcing each party onto the ice and into horrific conditions. Yet similar circumstances, only poles apart, yielded dramatically different results. In the months following the Karluk’s destruction, the crew disintegrated into a conflict-­laden, self-centered group, which resulted in the death of eleven of its crew.

In contrast, Shackleton’s crew, although they too confronted harsh circumstances and conflict, emerged on dry land 634 days after the expedition began. Not a single man perished. Although they faced the same hellish conditions as Stefansson’s men did, they experienced a different fate. What made the difference? Shackleton’s calm leadership presence before his critics and naysayers. 

The ship’s surgeon, Alexander Macklin, captured this important leadership characteristic Shackleton embodied that contributed to the men’s survival.

“Shackleton at this time showed one of his sparks of real greatness. He did not rage at all, or show outwardly the slightest sign of disappointment; he told us simply and calmly that we must winter in the Pack, explained its dangers and possibilities; never lost his optimism, and prepared for winter.” (J. Marcuson, Leaders Who Last: Sustaining Yourself and Your Ministry, New York: Seabury Books, 2009, Kindle ebook, loc. 1117, emphasis mine)

Shackleton exemplified a key quality needed for every leader: engage your critics. In his time of crisis, he calmly connected to his men, especially the dissidents and troublemakers. It made the difference between life and death.

When our environment breeds anxiety and our critics try to stir up trouble, we can defuse this anxiety by calmly staying connected to them. Neuroscience actually verifies the biblical principle from Proverbs 15.1 that says, “a gentle answer turns away wrath.” It’s called emotional contagion. Others will catch our calmness which actually helps quiet the emotional centers in their brains responsible for anxiety and fear.

Men in Shackleton’s expedition noticed his calm, steady demeanor. When they were stuck on the ship, even one of his most pessimistic crewmen wrote these words in his journal.

“He is always able to keep his troubles under and show a bold front. His unfailing cheeriness means a lot to a band of disappointed explorers like ourselves. . . . He is one of the greatest optimists living.” (ibid, Kindle loc. 1182).

Shackleton keenly understood the importance of setting an example for his men on how to handle conflict and stress in a crisis. As you might imagine, living under such harsh conditions could easily cause arguments and disagreements. Yet those disagreements rarely disrupted unity because he developed an atmosphere that also encouraged dissent to be brought into the open.

Shackleton constantly faced four choices when confronted with dissident people, the same choices spiritual leaders face today:

  1. Pander and give in to critics to restore tranquility. Often because the critics are big givers or wield relational influence in our churches, we pander to them.
  2. Isolate or ignore critics, troublemakers and those with whom our personalities rub, thinking that if we don’t hear those voices, they will go away.
  3. Get defensive and power up to quiet the critic.
  4. Show courage and stay calmly connected to the critic.

Shackleton wisely chose the fourth option. Smart leaders do the same.

Written by Charles Stone…reprinted with permission

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